Now hiring: Systems and Technology Manager and Artist Support Associate

Systems and Technology Manager

Posting Date: August 29, 2022
FLSA Status: Exempt, Full-time
Report To: Director of Development
Salary: $50-55,000 annually plus health/transit/retirement benefits
Location: Remote or Hybrid welcome; must be willing to travel to MN periodically


POSITION SUMMARY

The Systems and Technology Manager is a newly-created position and plays a critical role in managing the organization’s use of technology for optimal workflow, data capture, and communication. They work across the organization and report to the Director of Development, working closely with the Managing Director, Executive Director, and Director of Digital Media (new position TBA). The ideal candidate has some experience working as part of a team and enjoys identifying technology-informed solutions. They will help ACF migrate to a fully cloud-based, hybrid office workplace. This position can work from anywhere in the U.S. but must be willing to travel to Minnesota 4-5 times a year.

ABOUT ACF AND THIS ROLE
ACF supports and advocates for individuals and groups creating music today by demonstrating the vitality and relevance of their art. We connect artists with collaborators, organizations, audiences, and resources. Through storytelling, publications, recordings, hosted gatherings, and industry leadership, we activate equitable opportunities for artists. We provide direct funding and mentorship to a broad and diverse field of music creators, highlighting those who have been historically excluded from participation.

Our commitment to being a racially equitable organization guides us and our work. The ACF Board and staff engage in continued intentional learning about / practicing principles of anti-racism, and we support an ecosystem that is equitable as well as inclusive. We seek to attract candidates with similar priorities and strongly encourage individuals who identify as BIPOC and/or other underrepresented identities to apply. (Please click here to read our statement of commitment to racial equity.)

ACF is entering its third year of a five-year ambitious strategic plan. We are focused on further developing as a national go-to space and advocate for music creators. The success of the plan relies on the creation, testing, and implementation of programs and communications consistent with this strategy and our equity values. The position of Systems and Technology Manager was recently created to focus on the effectiveness of the organization’s use of its various platforms for internal operations, including: Salesforce, Constant Contact, Trello, Google Office, and Zoom events. (This position will help coordinate our migration from eTapestry to Salesforce, as well as help us fully migrate from Outlook/Office to a Google Workspace.) The Manager will be the liaison for ACF’s IT support and other associated vendors/consultants. ACF is committed to cultivating an inclusive and equitable space for diverse approaches and communication styles; this position plays a key role helping to manage the training, workflow plans, and technology solutions for cultural equity and optimal participation.

PRIMARY DUTIES AND RESPONSIBILITIES

Systems and Technology

  • Manage ACF’s technology infrastructure, processes, and policies to ensure a high-functioning, effective organization; includes CRM/database (Salesforce), email/calendar systems (currently Microsoft Office and Google), technology support (currently Syand), technology cycles, and shared space planning.
  • Help to coordinate organization migration from previous database (eTapestry) to new CRM (Salesforce), working with leaders across departments to identify needs and opportunities to better utilize new CRM to meet organizational goals.
  • Help to design and implement systems to effectively capture information, analyze its impact, and inform ACF’s strategic work (measuring outcomes; following-up on participation)
  • Maintain dialogue with staff members to ensure shared understanding of existing systems; identify opportunities for improvement
  • Manage technology needs for ACF-produced events such as webinars, virtual town halls, study groups, and board meetings (registration, hosting, ASL support).

Organizational Support

  • Supervise contracts with external vendors and consultants; serve as staff liaison with legal support.
  • Maintain an organized system for accurate electronic record keeping including server best practices and any third-party storage use.
  • Oversee staff training and use of CRM and email systems (Salesforce and Constant Contact): ensure cultural integration of shared systems with training, ongoing data hygiene, and clear application of data.
  • Support onboarding/offboarding of staff related to ACF’s platforms
  • ADA and Access Coordination: Oversee organizational execution of existing plan, annually revise, and facilitate any relevant staff training.

Possible additional responsibilities as requested.

CANDIDATE PROFILE

An ideal candidate is enthusiastic about ACF’s mission and supporting music creators. They are committed to racial equity and share the organization’s values of leadership, anti-racism, courage, support, and curiosity. The successful candidate must be highly organized, proactive, and able to reprioritize when needed. They have at least 2-3 years using technology to facilitate work with a team (project-based, freelance, or within an organization). Experience with Microsoft office and databases a must; experience with Salesforce and/or coordinating a database/CRM migration or implementation a plus. We seek candidates interested in organizational culture and workflow solutions that are inclusive of different perspectives and preferences.

We recognize that sometimes qualified candidates are not sure if they meet expectations and strongly encourage you to apply if the position excites you.

A national organization, we value the opportunity to be based in Minnesota, where we maintain a physical office, so we invite applicants outside the area to apply only if they are willing to travel to St. Paul, Minnesota 4-5 times a year for staff/board meetings. ACF is able to offer a modest moving package. (Read more about the beautiful landscape and offerings of Minnesota – it’s more than snow!)

SALARY AND BENEFITS
The salary for this full-time, exempt position is $50-55,000/year (depending on experience) plus a competitive benefits package including health insurance, dental insurance, Flexible Spending Account, 403(b) retirement matching plan and pre-tax transportation program. We value the artistic and other life activities of our staff and welcome flexible remote and work hours.

ADA SPECIFICATIONS
This job operates in a professional office environment. This role routinely uses standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.

HOW TO APPLY
Please upload your resume and a cover letter at https://smrtr.io/bnqpG. In your cover letter, please explain why this position interests you and how your skills and experience are a good fit for this role.
Please only contact ACF if you have difficulty with submitting your information.

Position is open until filled. Applications received by September 26, 2022 will be reviewed first. Three references will be requested from those invited to interview.

Artist Support Associate

POSITION SUMMARY

The Artist Support Associate manages key services and support for artists, such as ACF’s Help Desk, Opportunities Listings, and composer gatherings. Working closely with the Director of Artist Support, they help to ensure consistent and timely communication, clear opportunities for engagement, and strong relationships with our artist community.

The successful candidate is committed to ACF’s mission to support and advocate for today’s music creators within a racial equity framework. They are comfortable with digital platforms and enjoy communicating with people from diverse cultural and musical perspectives.

ABOUT ACF

ACF supports and advocates for individuals and groups creating music today by demonstrating the vitality and relevance of their art. We connect artists with collaborators, organizations, audiences, and resources. Through storytelling, publications, recordings, hosted gatherings, and industry leadership, we activate equitable opportunities for artists. We provide direct funding and mentorship to a broad and diverse field of music creators, highlighting those who have been historically excluded from participation.

Our commitment to being a racially equitable organization guides us and our work. ACF’s Board and staff engage in continued intentional learning about the practice and principles of anti-racism, and we support an ecosystem that is equitable as well as inclusive. To this end, we have moved away from a paid membership model and now provides our resources to all music creators. In addition, ACF has changed its in-house record label, innova, to be more accessible to recording artists and acquired the multimedia hub I CARE IF YOU LISTEN to center and amplify the artists’ narratives through a diverse team of contributors.

We seek to attract candidates who support our new priorities and strongly encourage individuals who identify as BIPOC and/or other underrepresented identities to apply. (Please click here to read our statement of commitment to racial equity.)

ABOUT THIS POSITION

The Artist Support Associate manages and maintains ACF’s Opportunities Listings, Help Desk, webinar series, monthly artist newsletters and composer meet-up; they contribute to ACF’s social media promotions and campaigns. Reporting to the Director of Artist Support, this position helps to advocate for equitable fees, engagements, and awards for composers, and supports all of ACF’s funding and mentorship programs. They are a first point of contact when answering inquiries and directing artists to free resources and contacts. 

PRIMARY DUTIES AND RESPONSIBILITIES

Artist Support:

  • Serve as primary contact for all inquiries from artists, individuals, and organizations seeking resources and consulting.
  • Collaborate with ACF staff to develop webinars, meet-ups, and resources; manage related events (contract guests, create promotional copy, track budget).
  • Manage, edit, and contribute to Artist Services webpages built in WordPress, including the Help Desk and Opportunities Listings.
  • Work with Systems and Technology Manager to ensure effective workflow, e.g. tracking inquiries, collecting feedback collection, building recruitment.

Community:

  • Support Artist Advisory Council activities (Director of Artist Support is main liaison).
  • Create and distribute monthly artist newsletter with curated opportunities, events, and resources.

Social Media:

  • Assist in promotion of ACF activities and resources through social media posts, publications, and external communications.
  • Serve as primary contact for staff, ACF program winners, and organizations looking to promote ACF and new music initiatives.

CANDIDATE PROFILE

An ideal candidate is enthusiastic about ACF’s mission and supporting music creators. They are committed to racial equity and share the organization’s values of leadership, anti-racism, courage, support, and curiosity. The successful candidate must be highly organized and enjoy communicating with diverse perspectives and approaches, especially in a “service” role. They are comfortable with digital platforms; knowledge of WordPress, MailChimp, Google workspace preferred.

ADA SPECIFICATIONS

This job operates in a professional office environment. This role routinely uses standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Travel required.

TRAVEL/RELOCATION
A national organization, we value the opportunity to be based in Minnesota, where our office is located. We prefer the person in this position live in Minnesota, and can offer a modest moving package, but are open to individuals working remotely if they are willing to travel 5-6 times a year to St. Paul, Minnesota and other parts of the U.S. where programs may be taking place. (Read more about the beautiful landscape and offerings of Minnesota – it’s more than snow!).

SALARY AND BENEFITS

The salary for this full-time, exempt position is $45,000/year plus a competitive benefits package including health insurance, dental insurance, FSA, vacation, 403(b) retirement matching plan and pre-tax transportation program. We value the artistic and other life activities of our staff and welcome flexible remote and work hours. ACF will remain a permanently hybrid working environment.

HOW TO APPLY
Please submit a resume and a cover letter which addresses why you are interested in this position and how you will contribute to ACF’s stated mission at this link https://smrtr.io/bqbBy

Please contact ACF staff only if you are unable to access the online platform or need additional accommodations.

Position is open until filled. Applications received by September 23, will be reviewed first.
Three references will be requested from those invited to interview. All inquiries will be held in confidence.